Returns and refunds

The window

You can request a return within 14 days of delivery. Returns can only be requested for orders that have been delivered.

How to return

1. Sign in and open your account returns page.
2. Choose the delivered order, tick the items you want to return, and tell us how many and why.
3. We review your request and email you our decision with next steps.

You can return part of an order now and more of it later, until the window closes.

Final sale and longer windows

Each product page shows the item's return rule, and so do your bag and checkout. The rule shown when you bought an item is the one that applies, even if it changes later.

• Final sale items can be returned only if faulty. Final sale applies to orders delivered to Nigeria, the United Kingdom, the United States and the European Union; elsewhere, final-sale items follow the normal 14-day window.
• Some items have a longer return window, shown on their product page and in your order.

Faulty or damaged items

You can always report a faulty or damaged item, including final-sale items and items past their return window. Choose "Faulty or damaged" as the reason and describe the fault in the note.

Condition

Items must be unworn, unwashed, and returned with their original tags and packaging, unless they are faulty.

Refunds

Approved refunds go back to your original payment method once the returned item has been received and checked. [Owner to confirm: refund processing time and who pays return shipping.]

Questions

Email support@sohenation.com with your order number.